The information contained in this website is for general information purposes only. The information is provided by Skin Excellence Clinics, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you can link to other websites which are not under the control of Skin Excellence Clinics. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Skin Excellence Clinics takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Here at Skin Excellence Clinics, we respect your privacy and aim to give you full transparency on how we collect, use and share your personal information. Your privacy is of the up-most importance to us and we’re committed to ensuring we do everything possible to protect your personal data.
The purpose of this privacy policy is to inform users of our site skinexcellenceclinics.co.uk what information we collect and how we use it. We will only collect the personal data that we feel necessary to help us carry out our services. We will also go into detail on how we use your information, your rights and how you can get in touch.
Throughout this privacy policy, when we refer to ‘we’, ‘us’ or ‘our’, we mean Skin Excellence Clinics.
Personal data is information that relates to an identifiable person who could be identified as an individual based on the information provided such as name or email address. Personal data is regulated by the Data Protection Act. The EU-wide General Data Protection Regulation (GDPR), brought into law on 25 May 2018.
We may collect personal information from you when you use our site. All information collected will be kept secure and will only be used for the purposes it was collected for, unless agreed otherwise. All information is collected in accordance to this privacy policy, Data Protection Laws, Clinical Records Retention periods and Clinical Confidentiality Guidelines.
Information that you provide to us:
We use online contact forms for on-site enquiries. If you make an enquiry, we’ll collect the following:
From time to time, we may also collect the following information through forms on the site, whether we’re running promotions, recruitment campaigns or customer surveys:
We use a third-party service, Webflow for the forms on our site.
Depending on the reason that we collected your personal data, we may use your information in the following ways:
Marketing communications
You will receive marketing communications from us if you have:
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at info@skinexcellenceclinics.co.uk at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
We have a tool called Google Analytics installed on our site so that we can monitor performance which allows us to make continuous improvements. This helps us to ensure our customers receive the best experience possible. We use this tool to gather non-personal statistical data such as the following:
This information can’t be tracked back to you. For more information on how Google Analytics possesses this information, visit www.google.com/analytics.
We may use data collected for some or all of these purposes:
* To administer our website https://skinexcellenceclinics.co.uk/ and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
* To improve our website to ensure that content is presented to you effectively
* To allow you to participate in interactive features of our website, when you choose to do so
* As part of our efforts to keep our website safe and secure
* To measure or understand the effectiveness of marketing materials we serve to you and others, and to deliver marketing materials relevant to you
* To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.
Sensitive information relating to your medical history will be kept confidential and only be disclosed to those involved with delivering your treatment.
We may share your personal information with:
* Other members of Skin Excellence Clinics staff as part of your ongoing care provisions, or for the purpose of analysing the business
* In order to provide some of our professional services, we may use the input of selected third parties, where this is necessary for the performance of our contract with you. This will require the disclosure to such third parties of your contact details, as well as further personal data about you with your consent which is relevant to the services they provide. Selected third parties such as laboratories for histology on moles etc and pharmacies for private prescriptions purposes. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have entered into appropriate confidentiality obligations and/or contractual data processing clauses with us.
Under the current General Data Protection Regulation, you have the following rights:
If you’d like to exercise any of the rights above, get in touch via phone, email or post. Please note, there may be some exemptions to these rights.
Confidentiality of your personal data is of the upmost importance to us. We’re committed to protecting the information you’ve provided and we fully comply with Data Protection Legislation.
We have a number of organisational processes in place and technical security measures in place to help us keep your data safe. We will hold your personal data for as long as necessary, depending on why it was collected and in accordance with applicable UK laws.
Please note, the transmission of information via the internet cannot be completely guaranteed as completely secure. To make sure we do all we can to keep your data secure, we have several procedures and security features that help to minimise the risk of data breaches or unauthorised access.
In some circumstances, we may have to disclose your personal data with a carefully selected third-party so that they can provide a service that you’ve requested on our behalf. Any third-parties that we use are carefully selected and must adhere to our vigorous data security standards.
We may also disclose your personal data if we believe it is required by law, regulation or other government authority to protect the rights of Skin Excellence Clinics or the public. We may also co-operate with law enforcement agencies in official investigations if necessary or requested.
You may request to access your data, and in some instances, can request for it to be transferred via email. In some instances, you may send us personal information over email. Email is not a secure method of information transmission, and we ask that you understand the risks involved in doing so.
You can also request the correction of any mistakes or to update any information that we hold about you so that our records are accurate.
You also have the right to request that we delete your data from our records, however we may require to hold a minimal amount to allow us to supress any communications in the future.
If you’d like to make a request to access your personal data or request that we delete your data from our system, please contact us via phone, email or post.
A cookie is a small file of letters and numbers that is downloaded onto your computer when you visit a website. Cookies are used by many websites and can do several things, e.g. remembering your preferences and counting the number of people looking at a website.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. To find out more about cookies, and how to control them, visit www.allaboutcookies.org.
We aim to provide the best digital service to you whilst at the same time fully protecting your privacy. If you don’t wish to enable cookies, it means that your experience of using our site may be impaired – as some of the cookies that we use help us to identify and resolve errors.
What’s more is that some cookies allow us to determine relevant products or information to show you when you’re browsing, helping you to find information you’re after, quicker.
Questions, comments and requests regarding this Privacy Policy should be addressed to the Practice Manager, Skin Excellence Clinics, First Floor, 4 The Crescent, Plymouth, Devon PL1 3AB or natalie@skinexcellenceclinics.co.uk
You have the right to complain to a supervisory authority if you feel that we have breached the terms outlaid in our Privacy Policy. Complaints can be made to the Information Commissioner’s Office; further information can be found at www.ico.org.uk