about us

Meet Clincal Director
Dr Ian Strawford's Signature

our patient promise

You will see the same Doctor every time you visit and will receive continuity of care: Dr Strawford is always available to provide you with any reassurance you need before, during and after your procedure.

During your consultation: our communication will be clear and jargon free and you’ll get a thorough explanation about the treatments available. Your concerns, fears and expectations will be listened to very carefully: we pride ourselves on delivering a personalised and positive experience.

You will only ever receive the best treatments and products that are scientifically evaluated: each one has been hand-picked by Dr Strawford to produce natural results for our discerning patients.

At the heart of everything we do is our ability to look at all treatments from the patient’s perspective: not from a profit perspective. You will never be talked into a treatment that you do not want or need.

Whilst we understand that many UK consumers can be price sensitive: however, our experience shows us that the majority of cosmetic patients are not looking for the cheapest price a good result and a great customer experience, at a fair price. That’s exactly what we deliver.

about Dr Strawford

Clinical Director, Dr Ian Strawford is a full member of the British College of Aesthetic Medicine and a member of The Association of Surgeons and Primary Care. He has developed an excellent professional reputation as a trainer of other medical professionals and is a highly-regarded Key Opinion Leader within the industry.

Through his experience over many years as a GP and Cosmetic Doctor, Dr Ian Strawford has found that most people are looking for an honest relationship with their Doctor based on trust and the need to feel understood by them. Dr Strawford is passionate about and committed to the provision of safe and meticulous care of the highest quality, in order to achieve the best outcomes for patients.

Dedicated to remaining at the forefront of his field and updating knowledge and technical skills of the highest standards, Dr Strawford is regularly invited to speak and train at a number of national and international conferences.

He also writes articles, records informative videos and is planning a book in the future.

meet the team

Natalie Tandy

I joined Dr Strawford at Skin Excellence Clinics 2 years ago, when the business first started, and I have to say it has been an amazing journey. I have really enjoyed the challenges this has brought, to help oversee the opening of two amazing Clinics, one in my home town of Plymouth, and the other just outside the beautiful city of Wells in Somerset. I came from running a small business in financial services, a sector I have worked in since leaving School, and in many ways you can transfer these skills from business to business. What makes this so special is the wonderful patients we have.

I am the first point of contact for most patients contacting Skin Excellence and it is this part of my job that I love the most. Building relationships with our patients is very rewarding, it is a journey we go on together and being part of the Team at Skin Excellence we have this amazing opportunity to help people feel better about themselves. I am proud to be part of that Team. When not at work, I enjoy the sea, diving and kayaking, being outdoors, cooking and spending time with loved ones.

Rebecca Whitley

I joined Skin Excellence Clinics in September 2019 as an Aesthetic Therapist in the Plymouth clinic.
I have over 25 years of experience in the beauty/aesthetic industry, working and traveling the world. Over the years I have loved learning new skills and gaining qualifications in new innovative treatments that I feel can enhance my clients’ skin and wellbeing, with a passion in providing various beauty and aesthetic treatments.
I specialise in designing tailor made skin care programs for all skin types and ages. I excel in creating a relaxed, calm and professional experience, building trust and strong relationships with our patients. I am proud to be part of the Skin Excellence team.

In my spare time I am a proud mum of 3 daughters, and I love nothing more than spending time with them creating memories. I also love to travel, read, clean and work out.

Shannon Franklyn-Miller

Shannon trained as a Registered Nurse in Melbourne Australia graduating in 1993.
She worked in a busy Cardiothoracic/ Vascular Ward until leaving Australia for the UK in 1997.
After an extensive period of travelling, as Australians are known to do, Shannon settled down and worked in a senior role as Vascular Nurse Specialist at Charing Cross Hospital in London.
In 2000 Shannon moved to Devon and began working at The Royal Devon and Exeter NHS Foundation Trust, whilst here she completed two BSc in Health Studies in both Enhanced Tissue Viability and Leg Ulcer Management.
Shannon continued to work as a Tissue Viability Clinical Nurse Specialist at the RD&E for over 10 years.
In 2012 her family moved back to Australia where she completed a Massage and Sports Massage therapy course and looked after her 3 children, but recently returned to the UK in 2019.
Shannon joined the team at the Skin Excellence Clinic in Wells in April of 2021.
She has further completed training courses in HIFU, Tixel, Thermavein, Facials & Peels, PRP, Sclerotherapy, as well as having a special interest in Acne and Rosacea and their treatments, all of which is complimented by her background in Tissue Viability.

Carly May

Carly has been a breath of fresh air since joining the Clinic in April 2021. She is bright and bubbly and has that “nothing is too much trouble” attitude, which is why she has fitted so well into our small Team.

Her role within the Clinic is responding to the many enquiries we receive. Having a good understanding of the treatments is key to making sure that her knowledge is up to date so that she can help answer the many questions patients raise when researching treatments that they are interested in.

As a patient co-ordinator Carly is in regular contact with patients, from their initial enquiry right through to treatment and after care. Carly calls all of our patients post treatment to make sure that they are well and to address any concerns they may have. It is all these little touches that help us build relationships with our patients, so that they feel appreciated and well cared for.

Carly is a local Plymouth Girl and has a young family which keeps her busy when not in Clinic. She loves being out and about with friends and enjoys more than the odd glass of Prosecco!

Lauren Whelton

I joined Skin Excellence Clinic in February of this year based in the Plymouth clinic.

I’ve been in the beauty industry for over 10 years and have always had a passion for skin and health care.

My role at the clinic as a receptionist is to make sure clients feel comfortable and cared for which I absolutely love and is my number one priority (along with making you all a great coffee.)

When I’m not in the clinic you’ll find me with my young family making memories and socialising with the girls, usually with a glass of red in hand.

Patrick Fahy-Browne

Patrick joined the clinic at the beginning of 2024 to further his interest in skin surgery.

Having qualified from the Royal College of Surgeons in Ireland in 2013, he initially pursued a career in surgery, gaining a Masters qualification in Surgery (MCh) before deciding a career in General Practice was more appealing.

He completed GP training in Somerset in 2019. Since then he has been working full time as a GP in the NHS while developing skills in Minor Surgery and mole removal.

In his spare time Patrick enjoys CrossFit, keeping active and playing squash!

Aneta Kruk

Aneta joined Skin Excellence Clinics in December 2023 and is based in the Wells clinic.

Aneta brings a wealth of experience in administration, beauty therapy as well as management of a luxury spa and hotel in Somerset. Her main mission is to help her clients feel better about themselves and also give unwavering support to the Skin Excellence family. She has a passion for marketing, graphic design and business operations and looks forward to drawing on her many talents to enhance our patient experience.

In her free time, she loves spending time with her family and tunes into latin dance.

Our Clinics

Skin Excellence Somerset

Take a look inside;

The Cheese Yard,
West Horrington,
Somerset BA5 3ED

Skin Excellence Plymouth

Take a look inside;

First Floor,
4 The Crescent,
Devon PL1 3AB

Skin Excellence Clinics: Rejuvenating Skin, Restoring Self Esteem…

The Consultation Fee for a consultation with Dr Ian Strawford is £50. When booking an appointment, it is usual to pay a £50 booking deposit. This is refundable if the Consultation is cancelled at least 72hrs before the scheduled time.

Once the consultation has occurred the £50 deposit is redeemable against treatment costs within 3 months following the consultation.This system of deposit is important to help avoid unnecessary or frivolous bookings that will result in wastage of precious clinic time. It is quite a standard procedure with a private Doctor Consultation.