Our clinics
Skin Excellence Somerset
Take a look inside;
The Cheese Yard,
West Horrington,
Wells
Somerset BA5 3ED
Skin Excellence Plymouth
Take a look inside;
First Floor,
4 The Crescent,
Plymouth,
Devon PL1 3AB
Email: [email protected]
Phone: 0800 2982391
Consultations at Skin Excellence Clinics
Skin Excellence Clinics: Rejuvenating Skin, Restoring Self Esteem…
No matter how big or small the procedure or treatment, our in-depth consultation is a vital part of a treatment plan with Skin Excellence Clinics.
As the leading medical aesthetics clinic in the South West, we are proud to offer an extensive range of treatments to address the issues that are affecting your self-confidence.
A consultation at Skin Excellence Clinics is the opportunity to discuss these concerns and what you’d like to achieve, in a discreet, sensitive, and professional manner.
Why is a consultation so important?
Your body is unique, and achieving the best possible results requires a personalised approach. At Skin Excellence Clinics, we believe that a thorough consultation is the cornerstone of every successful treatment.
A consultation is not just a quick chat – it’s an in-depth, one-on-one session with one of our highly qualified medical professionals. During this time, we take the opportunity to fully understand your concerns, goals, and medical history. This comprehensive understanding allows us to create a bespoke treatment plan designed to deliver the results you’re looking for while prioritising safety and effectiveness.
Expert Guidance You Can Trust
With so many treatment options available, it can be overwhelming to know where to start. Our team will guide you through the most suitable options, explaining the benefits, expected outcomes, and any potential considerations such as how painful the treatment is, any downtime involved or side effects. You’ll receive honest, professional advice from experienced practitioners who genuinely care about helping you feel your best.
The First Step Towards Your Ideal Skin
Whether you’re considering anti-wrinkle injections, dermal fillers, hair loss treatments, sexual rejuvenation or other advanced aesthetic treatments, the consultation is your first step towards achieving your goals. It’s your opportunity to ask questions, express your concerns, and feel completely comfortable with your treatment plan before making any decisions.
What does a consultation at Skin Excellence clinics involve?
Our consultation process goes beyond simply recommending a treatment. We carefully assess the current condition of your skin, hair, or intimate areas, analyse areas of concern, and consider factors such as lifestyle, medical history, and personal preferences. We will also ask about your mental wellbeing, as this is intrinsically linked to your self-esteem and confidence.
Your budget will also be taken into account, to ensure that whatever recommendations we make are affordable for you. This holistic approach ensures that your treatment plan is entirely tailored to your needs.
To map progress and results for courses of treatments, we will take a series of photographs using our 3D photography system. These images provide analysis of the overall appearance of the skin, plus insights into skin damage and redness.Your body is unique, and achieving the best possible results requires a personalised approach. At Skin Excellence Clinics, we believe that a thorough consultation is the cornerstone of every successful treatment.
The Consultation Fee for a consultation with Dr Ian Strawford is £100. Consultations with Dr Strawford are non-refundable. This system of deposit is important to help avoid unnecessary or frivolous bookings that will result in wastage of precious clinic time. It is quite a standard procedure with a private Doctor Consultation.
If you are booking a consultation with one of our other highly qualified team members, consultation prices will vary depending on the procedure. Please visit our price list for more details.
Meet the team
Natalie Tandy
I joined Dr Strawford at Skin Excellence Clinics 2 years ago, when the business first started, and I have to say it has been an amazing journey. I have really enjoyed the challenges this has brought, to help oversee the opening of two amazing Clinics, one in my home town of Plymouth, and the other just outside the beautiful city of Wells in Somerset. I came from running a small business in financial services, a sector I have worked in since leaving School, and in many ways you can transfer these skills from business to business. What makes this so special is the wonderful patients we have.
I am the first point of contact for most patients contacting Skin Excellence and it is this part of my job that I love the most. Building relationships with our patients is very rewarding, it is a journey we go on together and being part of the Team at Skin Excellence we have this amazing opportunity to help people feel better about themselves. I am proud to be part of that Team. When not at work, I enjoy the sea, diving and kayaking, being outdoors, cooking and spending time with loved ones.
Angie Clarke
I qualified with a Bachelor of Nursing degree from Cardiff University in 2013. I began my career on a neurosurgical ward and have since built a diverse portfolio, working in occupational health, primary care, and various other areas. Over the past 8 years, I have also explored the world, living, and working in Australia and New Zealand, which has enriched my professional and personal perspective.
Upon returning to the UK, I joined the prestigious Harley Academy in London to undertake the combined master’s level 7 diploma in aesthetic injectables and cosmetic dermatology. The advanced training has provided me with a comprehensive understanding of skin health, treatment options relative to the skin concern and the ageing process. It has deepened my knowledge of facial anatomy and physiology, whilst offering invaluable practical experience.
Angie is trained in a comprehensive range of aesthetic and skin treatments, including Botox, SuneKOS, PRP, Profhilo, Polynucleotides, Medical grade chemical peels, Microneedling, Morpheus8, Tixel, Thermavein, soft tissue fillers, some Intimate Women’s Treatments and Dermalux LED Phototherapy. Angie has a special interest in skin care and is passionate about delivering education and advice around skin care during consultations. In the summer of 2025, she further enhanced her practice by completing a Level 7 Master’s qualification in Independent and Supplementary Prescribing at the University of Exeter.
I have since developed a special interest in skin health, particularly in skin pathology. This focus has driven my commitment to understanding the complexities of skin conditions and their treatments, enhancing my ability to provide holistic and informed care.
Outside of work, I enjoy an active and social lifestyle. Whether it’s hiking through scenic trails, traveling to new destinations, or catching up with friends and family. I love embracing new experiences and as a proud Welsh rugby supporter (however bad we may be sometimes), I rarely miss an international rugby game. I stay fit with regular fitness classes and enjoy unwinding by binge-watching the latest TV series or reading a good book.
Angie will be offering the following treatments at Skin Excellence Clinics: Specialised Skin care advice, including Acne and Rosacea conditions, Botox, Filler, Polynucleotides, Profhilo – Skin Boosters, Women’s intimate health – including treating stress and urge incontinence, pelvic floor and other associated conditions, HIFU, Tixel, Morpheus8 Face and Body, PRP (platelet rich plasma) face, body and hair loss including pre and post hair transplantation, Microneedling, Chemical Peels for hyper-pigmentation, uneven skin tone and sun damage
Shannon Franklyn-Miller – Clinical Nurse Specialist | Independent Prescriber | Aesthetic Practitioner
Shannon Franklyn-Miller is a highly experienced Clinical Nurse Specialist with over three decades of nursing expertise, both in Australia and the UK. She began her career after qualifying in Melbourne, Australia, in 1993. Her passion for clinical excellence and patient care led her to the UK in 1997, where she held a senior position as a Vascular Nurse Specialist at the renowned Charing Cross Hospital in London.
In 2000, Shannon relocated to Devon and joined the Royal Devon and Exeter NHS Foundation Trust. Over the next decade, she specialised in tissue viability, completing two Level 7 postgraduate qualifications in Advanced Tissue Viability and Leg Ulcer Management. Her work in this field laid a strong foundation for her future interest in skin health and aesthetic medicine.
Following a family move back to Australia in 2012, Shannon balanced motherhood with further study, completing a Level 7 qualification in Massage and Sports Massage Therapy. In 2019, she returned to the UK and joined Skin Excellence Clinics in April 2021, bringing her extensive clinical knowledge into the aesthetic field.
Shannon is fully trained in a comprehensive range of advanced aesthetic and skin treatments, including Botox, Fillers, PRP, Polynucleotides, Sclerotherapy, Microneedling, HIFU, Morpheus8, Tixel, Thermavein, Facials and Peels, Intimate Women’s Treatments, Cryotherapy, Dermalux LED Phototherapy, and Hair Loss Treatments. In 2025, she further enhanced her practice by completing a Level 7 Master’s qualification in Independent and Supplementary Prescribing at the University of Exeter.
With her specialist background in tissue viability, Shannon has a particular clinical interest in managing acne, rosacea, and complex skin conditions, blending evidence-based practice with aesthetic innovation. Her approach is holistic, personalised, and grounded in decades of hands-on patient care.
On a personal note, Shannon is a proud mother of three grown children and shares her home with a spirited Hungarian Vizsla named Dobby. Outside of the clinic, she enjoys catching up with friends—often with a glass of red wine in hand—and brings warmth, humour, and empathy to every aspect of her work.
Carly May
Carly has been a breath of fresh air since joining the Clinic in April 2021. She is bright and bubbly and has that “nothing is too much trouble” attitude, which is why she has fitted so well into our small Team.
Her role within the Clinic is responding to the many enquiries we receive. Having a good understanding of the treatments is key to making sure that her knowledge is up to date so that she can help answer the many questions patients raise when researching treatments that they are interested in.
As a patient co-ordinator Carly is in regular contact with patients, from their initial enquiry right through to treatment and after care. Carly calls all of our patients post treatment to make sure that they are well and to address any concerns they may have. It is all these little touches that help us build relationships with our patients, so that they feel appreciated and well cared for.
Carly is a local Plymouth Girl and has a young family which keeps her busy when not in Clinic. She loves being out and about with friends and enjoys more than the odd glass of Prosecco!
Lauren Whelton
I joined Skin Excellence Clinic in February of this year based in the Plymouth clinic.
I’ve been in the beauty industry for over 10 years and have always had a passion for skin and health care.
My role at the clinic as a receptionist is to make sure clients feel comfortable and cared for which I absolutely love and is my number one priority (along with making you all a great coffee.)
When I’m not in the clinic you’ll find me with my young family making memories and socialising with the girls, usually with a glass of red in hand.
Patrick Fahy-Browne
Patrick joined the clinic at the beginning of 2024 to further his interest in skin surgery.
Having qualified from the Royal College of Surgeons in Ireland in 2013, he initially pursued a career in surgery, gaining a Masters qualification in Surgery (MCh) before deciding a career in General Practice was more appealing.
He completed GP training in Somerset in 2019. Since then he has been working full time as a GP in the NHS while developing skills in Minor Surgery and mole removal.
In his spare time Patrick enjoys CrossFit, keeping active and playing squash!
Jacqui Davies
I currently work as a receptionist and Clinic Assistant at Skin Excellence Clinic at skin Excellence Clinic.
I have a strong background in customer care operations, and team support. I bring structure, organisation, and a calm, professional presence to a fast-paced environment.
Previously, I worked as a salon manager for a high-end L’Oréal hair salon, where I developed extensive experience in people management, client service, and day-to-day business operations. I later served as the General Manager of a retreat, spa and holiday accommodation on the Isle of Avalon, overseeing HR, purchasing, payroll, and wellness-focused guest services. My career has provided a solid grounding in administration, leadership, amend mental-health-aware support.
Outside of work, I enjoy spending quality time with my husband and our two children. I love cooking – especially developing allergen-aware meals to support our daughter’s severe allergy needs. I’m happiest outdoors, often found on coastal walks or exploring heritage sites with my husband and our energetic German Shorthaired Pointer. I enjoy music and taking part in community events.
Jo James
I joined the Skin Excellence team in November 2023 and have loved rediscovering my passion for skincare and looking after myself as I age, doing it in a way that feels strong, confident, and real. I genuinely enjoy meeting patients and having a proper chat, and I’m always happy to make a good cup of tea while we do.
I’m a busy mum of three kids and three dogs, and life is always full-on. Fitness, health, and nutrition are massive parts of my world. The gym is like a second home, where I focus on lifting weights and, of course, drinking coffee. I also run my own small jewellery business, spend time gardening, and embrace the chaos of everyday life.
I write a blog “Fit Around the Chaos,” sharing a raw and honest look at juggling family, work, wellness, and personal passions. I try to live by the idea that you can be strong, busy, and completely yourself all at once and I’d like to think I bring that same energy to every patient I meet at Skin Excellence.
about Dr Strawford
Clinical Director, Dr Ian Strawford is a full member of the British College of Aesthetic Medicine and a member of The Association of Surgeons and Primary Care. He has developed an excellent professional reputation as a trainer of other medical professionals and is a highly-regarded Key Opinion Leader within the industry.
Through his experience over many years as a GP and Cosmetic Doctor, Dr Ian Strawford has found that most people are looking for an honest relationship with their Doctor based on trust and the need to feel understood by them. Dr Strawford is passionate about and committed to the provision of safe and meticulous care of the highest quality, in order to achieve the best outcomes for patients.
Dedicated to remaining at the forefront of his field and updating knowledge and technical skills of the highest standards, Dr Strawford is regularly invited to speak and train at a number of national and international conferences.
He also writes articles, records informative videos and is planning a book in the future.
